Publication: Trabajo social y tecnología: aceptación y uso entre profesionales en formación
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Publication Date
2016-04-11
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Alonso Puelles, Andoni
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Universidad Complutense de Madrid
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Abstract
Esta tesis investiga cómo el uso de la tecnología afecta a la práctica del trabajo social desde un marco de innovación social. Para ello se ha dividido el trabajo en dos partes: una parte teorética y un trabajo de campo a partir del análisis estadístico de una encuesta, específicamente diseñada para este propósito. En la primera parte se establece el contexto teórico donde se inscribe esta tesis. Se sostiene que para entender qué es la innovación en Trabajo Social hay que delimitar brevemente una historia del concepto de innovación, establecer los diversos significados que ésta tiene para poder concluir en la innovación social. Por otro lado se incide especialmente en dos grandes temas que se desarrollan en relación al Trabajo Social. Se asume que la innovación, en este contexto, es básicamente el impacto tecnológico que se produce en la práctica profesional y se abordan cuestiones éticas y deontológicas. Se propone la síntesis de diversos modelos que se han empleado en diversas áreas de conocimiento para la investigación sobre la aceptación y uso individual de las tecnologías. Se hace así un análisis de los principales modelos de investigación como los de Fishbein y Aizen, Rogers, Davis y otros. Se ha apostado por el modelo de aceptación y uso de las tecnologías UTAUT de Venkatesh. La parte teórica se concluye con el peso y papel de la tecnología en la educación y formación de los trabajadores sociales. La muestra ha estado compuesta por 342 participantes, alumnos que cursan el Curso de Adaptación ofertado por la Facultad de Trabajo Social de la Universidad Complutense de Madrid. La intención fue encontrar sujetos que se encontraran en situación de trabajadores activos y que al tiempo se enfrentaran a cuestiones como la formación. La parte empírica pretende realizar una radiografía del conocimiento y uso de la tecnología, las posibilidades de uso profesional de la misma para el ejercicio del trabajo social, la aplicación de un modelo concreto de aceptación y uso a una tecnología asentada como el correo electrónico, así como incidir en las cuestiones éticas derivadas del uso de la tecnología por parte de los trabajadores sociales. Las conclusiones que arroja el trabajo de campo básicamente indican que los trabajadores sociales integran la tecnología con cierta facilidad, presentando un alto nivel de apertura y predisposición. La tecnología está integrada en su vida personal y laboral...
This research goes on how the use of technology affects the practice of social work in the realm of social innovation. For that this work is composed by two parts: a theoretical approach and a field work using a statistical analysis using a survey specifically designed to this purpose. First part establishes a theoretical context where this research makes sense. Innovation in Social work must be explained through the history of concepts, through the diversity of meanings innovation acquires in time. Social innovation is the result of that history. On the other hand this research goes also on two main questions: education and ethical issues. Innovation in this context is basically technological impact and therefore ethical and deontological questions are crucial. There is also a synthesis of the different models used in diverse areas of knowledge to understand acceptation and individual use of technologies. In this sense models proposed by Fishbein & Aizen, Rogers, Davis and others have been evaluated. Finally the model proposed by Venkatesh on use and acceptation seemed to be the more appropriate. Theoretical part ends with the importance of technology and its role on education and formation for social workers. This survey includes 342 participants, all of them professionals expanding their training at Social Work Faculty (Adaptation Grade course at the Universidad Complutense de Madrid). Main idea was to find participants both practicing and at the same time in training courses. Empirical chapter tries to make a photograph on the knowledge and use of technology, what possibilities opens for professional use in Social Work. A specific technology, e-mail has been the chosen device to test a particular model, the use and acceptance of technology. Also this survey goes on ethical issues coming from the technological use by social workers in their practices. Conclusions from the fieldwork indicate that social workers assimilate technology quite easily. They show openness and willingness. Technology takes part both in everyday life and professional activities. The kind of tasks, whereas management or direct response conditions more technological use than age or sex. This fact goes against conventional ideas on digital divide and opens future research. There is a great potential to integrate technology on professional practice. This goes from management to coordination and communication among professionals. Also there is the possibility of a grater use for direct involvement with users...
This research goes on how the use of technology affects the practice of social work in the realm of social innovation. For that this work is composed by two parts: a theoretical approach and a field work using a statistical analysis using a survey specifically designed to this purpose. First part establishes a theoretical context where this research makes sense. Innovation in Social work must be explained through the history of concepts, through the diversity of meanings innovation acquires in time. Social innovation is the result of that history. On the other hand this research goes also on two main questions: education and ethical issues. Innovation in this context is basically technological impact and therefore ethical and deontological questions are crucial. There is also a synthesis of the different models used in diverse areas of knowledge to understand acceptation and individual use of technologies. In this sense models proposed by Fishbein & Aizen, Rogers, Davis and others have been evaluated. Finally the model proposed by Venkatesh on use and acceptation seemed to be the more appropriate. Theoretical part ends with the importance of technology and its role on education and formation for social workers. This survey includes 342 participants, all of them professionals expanding their training at Social Work Faculty (Adaptation Grade course at the Universidad Complutense de Madrid). Main idea was to find participants both practicing and at the same time in training courses. Empirical chapter tries to make a photograph on the knowledge and use of technology, what possibilities opens for professional use in Social Work. A specific technology, e-mail has been the chosen device to test a particular model, the use and acceptance of technology. Also this survey goes on ethical issues coming from the technological use by social workers in their practices. Conclusions from the fieldwork indicate that social workers assimilate technology quite easily. They show openness and willingness. Technology takes part both in everyday life and professional activities. The kind of tasks, whereas management or direct response conditions more technological use than age or sex. This fact goes against conventional ideas on digital divide and opens future research. There is a great potential to integrate technology on professional practice. This goes from management to coordination and communication among professionals. Also there is the possibility of a grater use for direct involvement with users...
Description
Tesis inédita de la Universidad Complutense de Madrid, Facultad de Trabajo Social, Departamento de Trabajo Social y Servicios Sociales, leída el 20-11-2015